Now that your transition is under way, you probably have a ton of questions about working with Veritext. In an effort to make sure you have all of the information you need we have pulled together a bunch of Frequently Asked Questions, just for you!
What types of changes should we anticipate?
You’ll continue to work on the same assignments you’ve had, however, you will now have access to a wider pool of work. Going forward, you’ll submit jobs using the Veritext Partner Portal. Other than that, not much is changing.
Will the same people be working in your office?
Yes!
Will I still get the same types of jobs?
Yes! And now you’ll have access to a wider pool of work.
Who will be my main contact?
The Calendar team should always be your first resource for information. You can continue to work with the same friendly team members you have worked with in the past. However, your support team has vastly expanded, and any member of the local Calendar Department is able to support you. [Note: A list of all Veritext locations and contact information can be found on our website at veritext.com/locations.]
Can I still call the local number?
Of course!
Do I have to call the 800 number and talk to people I don’t know?
Your team has joined Veritext and will continue to support you. Additionally, anyone in your local Calendar Department will also be able to assist you.
Who do I speak to about missing or incorrect pay?
You will continue to communicate directly with the same people in your local office. If there’s a question we can’t answer, we’ll research and get back to you or connect you with the appropriate person.
Who do I go to now when I have questions about getting paid or taking time off?
You will continue to communicate directly with the same people in your local office. If there’s a question we can’t answer, we’ll research and get back to you or connect you with the appropriate person.
How will I get paid? At what frequency? Will it be upon invoice or collection?
You will be paid every week by direct deposit. Veritext pays you when the client is invoiced.
When is the payroll cycle?
You will get paid every Friday for the work completed and billed to the client up to the prior Friday.
How do I know my income for this pay period if it is not visible in the Veritext Partner Portal?
There are no interim pay statements between pay periods. You will receive an email with link a few days before pay day. This link will provide a detailed payment report for that pay period. You can download the file and save it to your computer to retain these financial records.
How do I see the detail behind my pay?
You will receive an email with link a few days before pay day. This link will provide you with a report of all detailed payments for that pay period. You can download the file and save it to your computer for your financial records.
Why do I sometimes see partial payments for a job? Why does my pay for a job appear to be incomplete?
Veritext pays Independent Contractors upon invoicing of the ordering party. We invoice parties as orders are completed. When there are several orders from one job, sometimes payment may straddle two pay periods.
For example, sometimes Veritext may complete orders within a single job at different times. This is especially true when the orders are hard copy versus electronic. Hard copies take longer to produce. When this happens and it happens to stretch over a cut off period, then your pay may appear to be incomplete. In fact, the other orders will be included in the following pay period.
How will I get paid before my Direct Deposit kicks in?
You will get a check for your first pay.
Who do I speak to about a missing or incorrect pay?
You will continue to communicate directly with the same people in your local office. If there’s a question we can’t answer, we’ll research and get back to you or connect you with the appropriate person.
I am following up on a past due invoice (pre-acquisition) - how do I get paid?
You will continue to communicate directly with the same people in your local office. If there’s a question we can’t answer, we’ll research and get back to you or connect you with the appropriate person.
Who do I speak to about missing or incorrect pay?
You will continue to communicate directly with the same people in your local office. If there’s a question we can’t answer, we’ll research and get back to you or connect you with the appropriate person.
What is the cancellation policy? Will I get paid?
Currently the process varies by market. In most cases, you will get paid for cancellations.
How does Veritext handle CODs?
For the scheduling party, Veritext pays Independent Contractors up front if they are on COD (this is a rare circumstance). Payment to ICs for all other all other parties on COD is made when the attorney purchases the service.
Who will schedule my jobs? Will I work with the same scheduler I always have?
Your same Calendar/Client Service team is now part of Veritext. However, anyone on your local Veritext Calendar team can schedule your assignments.
How do I get my jobs?
All assignments are visible on the Veritext Partner Portal. In addition, you may also receive a phone call or a text.
Will the turn in process for jobs change?
Yes. You will submit jobs by uploading them to the Veritext Partner Portal. You’ll find that the Portal is very easy to use.
How far in advance will I find out about my assignments?
For the most part, you will be informed the day before. If you are working on an ongoing case, we will try to reach out as soon as the work is scheduled.
How do I provide my availability?
Email your availability to your local Calendar team. (Contact information can be found at veritext.com/locations).
How do I confirm my jobs?
You can accept a job via the Veritext Partner Portal on your desktop or mobile device — the Partner Portal is 100% mobile friendly!
Will our turnaround time change?
Veritext is committed to providing clients with transcripts within 10 business days. Therefore, we require submission of transcripts within 10 calendar days from the proceeding.
Where and how do I submit exhibits?
Electronic exhibits can be uploaded directly to the Veritext Partner Portal. Please contact your local office for instructions on handling physical exhibits. https://veritext.com/locations/
Can I drop my exhibits off at the local office?
Please contact your local office for instructions on handling physical exhibits. https://veritext.com/locations/
How do I request previous transcripts?
Call your local Calendar Department to receive access to previous transcripts to assist with creating a word list.
Do you provide shipping labels or a FedEx Account?
Yes, we do!
I don’t know how to use the Veritext Partner Portal. How can I learn? Do you have training resources?
We have training resources at https://vhelp.wpengine.com/portal-training-resources/
If you don’t see any scheduled, you can always view a recorded training webinar as well as other training resources on the Portal. Simply go to the dashboard and click on the “graduation cap” icon to take you to the Knowledge Center.
Do you have instructions on how to use the Veritext Partner Portal?
When you login to the Portal, you can click the “graduation cap” icon, to take you to the Knowledge Center, which has several handy training documents and videos.
How do I log on to the Portal?
Go to veritext.com and click on “Partner Portal & Community” in the upper right-hand corner of the screen. Once you’re there, we recommend you bookmark this page for easy access.
How do I enter orders?
Click HERE to watch a short video on “Entering Orders”. You can also find more training documents in the Knowledge Center.
How do I upload a file?
Click HERE to watch a short video on “Uploading Files”. You can also find more training documents in the Knowledge Center.
How do I receive assistance in the Veritext Partner Portal?
For general help on using the Portal, we recommend that you log in and click the “graduation cap” icon to take you to the Knowledge Center, which has several handy training documents and videos. For technical support contact [email protected] or call 866-642-9574 and select (option 2)
