Our Commitment to Delivering Outstanding Client Service
We aim to support U.S. and Canadian litigation and depositions by innovating our core service lines and delivering outstanding client services.
Our offerings, including a comprehensive suite of testimonial evidence management tools and services, are purpose-built for litigating parties and their support teams.
Veritext’s Product Development and Operational Excellence teams drive continuous innovation and service improvement, optimizing the experiences of our clients, partners, and employees through substantial investment in products, services, and industry support.
Service Quality
Veritext strives to elevate service quality through innovation and a dynamic, stakeholder-responsive roadmap of new products. Guided by core design principles, Veritext tailors its services to provide efficient and effective experiences for our clients, partners, and employees.
LEAN SIX SIGMA-CERTIFIED EMPLOYEES
Offering Veritext staff Lean Six Sigma certification opportunities trains employees to identify the voice of the customer (VOC), optimize efficiencies, reduce operational waste and variation, improve quality, and enhance customer satisfaction.
NPS Score
Veritext actively seeks client feedback to stay attuned to their needs, respond quickly to client concerns, and enhance our services accordingly. Through client surveys, including a Net Promoter Score (NPS) question, we gauge client satisfaction and are proud to see our NPS consistently improve year-over-year.
2024 NPS SCORE
Industry Awards
Our dedication to excellence has earned us repeated recognition as one of the best court reporting companies in the legal community. Veritext consistently ranks as one of the top service providers in the legal field, as recognized by surveys of industry professionals, peers, and clients.
FIRST PLACE “BEST OF” AWARDS IN THE LAST 2 YEARS